Director of Digital Experience

Location: Vancouver, British Columbia, Canada

Department: Delivery

Type: Full Time

Min. Experience: Manager/Supervisor

ImageX has an immediate opportunity for a Director, Digital Experience to join our team. At ImageX, you’ll work on exciting and challenging projects in a fast paced environment where innovation and learning is prized and everyone’s voice is heard. Your colleagues are passionate about client success, web development and advocates of both open source and delivering excellence.

About You

You are an experienced coach-manager, with the ability to grow, motivate and retain a team of consultative, creative designers and digital marketers. You have extensive strategic digital marketing experience in conceiving and steering campaigns. You also are a creative and dynamic user experience expert with a passion for developing customer-centric, research-based concepts for design projects. With your broad experience, you love being in a client-facing role, solving difficult problems and providing expert consulting in the areas of your domain. You may have had a job title such as Digital Strategist and Creative Director in your career.

About the Position

As the Director of Digital Experience, you will work closely with our sales department to craft our proposals and presentations with clients and prospects. Partnering with our EVP of Business Development, you’ll help pitch our professional services and provide expert consulting in the realm of digital marketing, design and user experience.

In client implementation projects, you will play a number of roles. At the supervisory level, you will provide direction to our creative & digital marketing team. You will attend discovery sessions on client projects, setting direction for project creative, user experience and digital marketing work, and steer and oversee the work of your team. Where needed and as time allows, you may have opportunity to personally deliver UX, creative direction or digital marketing work on client projects.

As a people-manager, you will be a coach to a team of designers and digital marketers, meeting regularly, providing guidance and facilitating personal and professional goals. As an operational manager, you will deliver continual improvement to the company’s UX, design and digital marketing processes, continually communicating the tools and best practices, assimilating the latest techniques during research and study, and helping ingrain them in the team.

You Need

  • An established track record of building and maintaining healthy client relationships.
  • A degree in business, engineering, marketing or computer science (or related field).
  • Strong EQ, communication, analytical and interpersonal skills.
  • Ability to organize and prioritize work to meet deadlines and handle multiple projects.
  • 5+ years’ experience in digital consulting, potentially including digital marketing, user experience design, social and technical strategies or SEO and content
  • Prior agency experience. You thrive in and love the web agency environment!
  • A strong track record of staying abreast of the latest digital industry trends
  • An active thought leader in your areas of expertise!
  • Exceptional ability to consult and advice clients to help improve their business.
  • Strong upfront communication skills in presenting to larger audiences or pitching services to prospects and clients.
  • Experience building and managing a team of directs.

Nice to Have

  • A Masters in Business Administration.
  • Higher Ed vertical experience (bringing a black book of relationships would be helpful).
  • Working knowledge of content management systems (ideally Drupal).

How to Apply

Please apply through our online application form with your cover letter and resume. We're looking for someone to work from our office onsite.

About ImageX

ImageX is an award-winning Drupal development shop that was founded in 2001.  With over 200 successful Drupal site launches, we have the expertise needed to ensure success. Some of our clients include Disney, Stanford, Indiana State, Linux, Portland State, A&E and many others.  We’re located at the nexus of one of the best places on earth, in beautiful Vancouver, British Columbia – just a short trip to the beach or to first-class ski slopes. Our goal is to exceed the expectations of both clients and our team – which means we value creativity, involvement, flexibility & the constant high of being crazy in love with what we do. Learn more about us at

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